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Section Manager Operations Investments

Apply now Job ID 15899858496 Date posted 10/08/2021

Primary Locations: Toronto, Ontario

Employee Status: Regular

Schedule: Full-time

This position is located in Toronto, and you will work on the team responsible for opening accounts for NBIN.

  • Are you driven to deliver a superior client and employee experience?
  • Do you want to have your first experience as a manager and stand out for your engaging leadership style?
  • Do you want to share your vision and expertise?
  • Are you interested in continuous improvement?

We have the perfect opportunity for you!

The Operations sector plays a key role in delivering products and services to clients. Every day, we move closer to our transformation, automation and digitization goals, thanks to the expertise of the professionals in this sector who strive to ensure we offer exceptional service to our clients.

We’ve created several section manager positions within our teams:

  • Internal and external transfer team 
  • Inbound transfer and follow-up team 
  • NBDB (National Bank Direct Brokerage) origination team
  • Administration team 
  • NBIN (National Bank Independent Network) origination team

These positions will support teams with a large management scope in reaching their operational performance objectives and developing employees in their day-to-day activities, while offering a management development path to employees who have the required skills and are interested.

Being an Operations manager means working in an environment where you can excel while working in close collaboration with all other Bank sectors. You will have the opportunity to learn and develop within a team that values client satisfaction, performance, collaboration and innovation. You will be part of a dynamic, innovative team where management practices foster a good work/life balance.

You will stand out for your leadership skills and experience, your ability to initiate and manage change, and your operational knowledge.

Your main challenges:

  • Manage a team of 10 to 15 people responsible for delivering various daily production activities
  • Create a motivating environment in an operational context
  • Maximize your employees' contribution while helping them progress and develop their skills through ongoing coaching
  • Manage the team’s operations by planning capacity, and managing team performance and quality
  • Monitor key performance indicators
  • Promote a culture of continuous improvement and innovation

  • Bachelor’s degree in a related field and 4 years of relevant experience OR Master’s degree and 2 years of relevant experience
  • Experience in personnel management
  • Experience optimizing processes and operations
  • Sound knowledge of operational processes
  • Experience planning and organizing work based on volume, resources and priorities
  • Experience managing operational performance (KPIs, deadlines, quality) and group performance (synergy and teamwork)
  • Understanding of dashboards and ability to track them
  • Ability to communicate with and motivate a team
  • Strong interpersonal skills and ability to influence
  • Spoken English is essential and spoken French, an asset

Interested in this position? Apply today!

Your benefits

Upon hiring, you will be eligible for a wide range of benefits. In addition to competitive compensation, we offer attractive benefits for you and your family:

  • Health and wellness program, including many benefits
  • Flexible group insurance
  • Defined benefit pension plan
  • Employee Share Ownership Plan
  • Employee and family assistance program
  • Preferred banking services
  • Volunteer program
  • Telemedicine
  • Virtual sleep clinic

These are just a few of the many benefits we offer. We've rolled out a number of additional measures to ensure your health, safety and wellbeing during the pandemic. 

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives.

Our core values of partnership, agility, and empowerment inspire us,  and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. 

We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.

We welcome all candidates! What can you bring to our team?

Ready to live your ambitions?


JobField: Operations

Unposting Date: 2021-10-22

Job Number: MAN003R4

Posting Date: 2021-10-08

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