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Your contribution

Working in a National Bank call centre means working at the heart of a banking transformation that helps clients obtain the service they want when they want it and through their choice of channel. You will act as a dedicated guide for thousands of clients in order to find unique solutions for each of them. Every interaction will therefore give you the opportunity to create an authentic client experience and make your mark through your personalized approach. You will be the face of National Bank!

  • Profile: Interest in the financial industry
  • Experience: 2 years of relevant experience in financial services
  • Language: Bilingual (English and French)
  • Background: You have at least a high school diploma, a Cégep diploma (Quebec) or a Bachelor's degree, depending on the position you're applying for
  • Work environment Stimulating workspace promoting team synergy and professional development

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What does it take for a Call Centre employee to stand out on our team? Here are a few of the main characteristics: (1 Beginner – 10 Expert)

  • Communication skills 10
  • Listening skills 10
  • Customer service skills 10
  • Versatility 9
  • Team and community spirit 8
  • Autonomy 8
  • Sense of emergency 8
  • Analytical skills 7
Traits are on a scale of 0 to 10

5 key characteristics

  • Passionate about clients
  • Empathetic
  • Enthusiastic
  • Flexible
  • Collaborator

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At Sales and Service - Remote Channels, we work in a warm, friendly atmosphere where the team acts in the interests of other colleagues and have many different career opportunities. Who could ask for anything more?

– Steve Gagné, Call Center Agent


  • Job stability

  • Competitive employee benefits

  • Numerous career opportunities

  • Culture of mutual support

  • Dynamic and stimulating environment

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Customer service agents

Job ID 7561108736 Date posted 05/05/2021

Primary Locations: Sherbrooke, Quebec

Employee Status: Regular

Schedule: Part-time

We have several part-time opportunities in our Sherbrooke Call Center team. A career as an agent means putting your customer service skills to work for the growing needs of our clients. Our new, modern, custom-designed facility is located in the Cité du Parc.

Your job

Answer customer calls and listen to their questions.
Listen to their needs and resolve situations
Propose personalized solutions to their requests.
Accompany our clients on banking applications
Advise and offer transactional or credit solutions 
Refer the customer to one of your colleagues for specialized needs
The Call Center is open Monday to Friday from 7:00 a.m. to 10:00 p.m. and Saturdays and Sundays from 8:00 a.m. to 8:00 p.m. Several work schedules are possible during the day, evening and weekends and will vary depending on the availability of team members.  A minimum of 15 hours per week is required. Possibility of working full time in the summer and part time starting in the fall

Your start consists of seven weeks of full-time virtual training on the job site. This allows you to experience the call center environment and get to know your teammates. The training program is based on learning in action on the line and accompanied by a remote trainer-coach to familiarize you with your job, our products, and our technologies.

Required skills

High school diploma
Experience in customer service
Proactive relationship building skills and strong ability to build strong relationships with customers
Good communication and writing skills in French and English
Preferred Skills

Have the desire to develop in a stimulating and constantly evolving work environment
Be rigorous in your work
Ability to adapt to regular changes and be a team player

Your benefits

As soon as you are hired, we offer you several advantages so that you can grow.  In addition to a competitive salary starting at $19.45/hr, we offer several flexible and advantageous benefits for you and your family:

Two salary increases during the first year
Evening and weekend bonuses may apply
Reimbursement of your education
Health and wellness program including many benefits
Flexible group insurance
Defined benefit pension plan
Stock purchase plan
Employee and Family Assistance Program
Preferred banking services
Community Involvement Program
Virtual Sleep Improvement Clinic
These benefits are just a few of the many advantages available to you.  In the context of the pandemic we are experiencing, several additional measures are in place to support your health, safety and well-being. 

Our dynamic work environments and modern collaboration tools promote a pleasant employee experience.  We value employee input.  Whether it's through our surveys or our programs, ongoing dialogue and feedback are encouraged.

We distinguish ourselves by investing in our employees throughout their careers! As proof, we won the Silver Award at the Canadian HR Awards 2020 "Most Innovative use of HR Technology" for our use of Axonify, a personalized daily learning solution! 

Putting people first

We are a human-scale bank that stands out for its boldness, entrepreneurial culture and passion for people.   We exist to have a positive impact on people's lives.

Our core values of togetherness, agility and empowerment are our inspiration.  Inclusion is at the heart of our commitments.  We provide a barrier-free and accessible workplace for all employees. 

We aim to provide accessibility measures during the recruitment process.  If you need accommodation, please let us know when you first contact us.

We welcome candidates from all walks of life and would love to hear what you can add to our team.

Ready to start your ambitions?

IMPORTANT Recruitment process:

We thank you for your interest in this position. Only if your application is selected, you will receive an invitation by email from the "" email address to complete a Talent Explorer questionnaire. Please check your "junk mail". Once you receive this 15-minute test, you have 24 hours to complete it.


JobField: Advisory Services, Call Centres

Unposting Date: 2021-06-23

Job Number: ADV001AI

Posting Date: 2021-05-05

Apply now >Send this opportunity via email
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