Skip Navigation

Your contribution

Working in a National Bank call centre means working at the heart of a banking transformation that helps clients obtain the service they want when they want it and through their choice of channel. You act as a dedicated guide for thousands of clients in order to find unique solutions for each of them. Every interaction gives you the opportunity to create an authentic client experience and make your mark through your personalized approach. You are the face of National Bank!

  • Profile: Interest in the financial industry
  • Experience: 2 years of relevant experience in financial services
  • Language: Bilingual (English and French)
  • Background: You have at least a high school diploma, a Cégep diploma (Quebec) or a Bachelor's degree, depending on the position you're applying for
  • Work environment Stimulating workspace promoting team synergy and professional development

Back to Job Navigation (Overview)

What does it take for a Call Centre employee to stand out on our team? Here are a few of the main characteristics: (1 Beginner – 10 Expert)

  • Communication skills 10
  • Listening skills 10
  • Customer service skills 10
  • Versatility 9
  • Team and community spirit 8
  • Autonomy 8
  • Sense of emergency 8
  • Analytical skills 7
Traits are on a scale of 0 to 10

5 key characteristics

  • Passionate about clients
  • Empathetic
  • Enthusiastic
  • Flexible
  • Collaborator

Back to Job Navigation (Success)

video placeholder

Testimonial

At Customer Experience Centre, we work in a warm, friendly atmosphere where the team acts in the interests of other colleagues and have many different career opportunities. Who could ask for anything more?

– Steve, Customer Service Agent

Advantages

  • Job stability

  • Competitive employee benefits

  • Numerous career opportunities

  • Culture of mutual support

  • Dynamic and stimulating environment

Back to Job Navigation (Advantages)

Customer service agent

Job ID 26601079280 Date posted 04/04/2022

Primary Locations: Sherbrooke, Quebec

Employee Status: Regular

Schedule: Full-time


A career as an agent (call center team in Sherbrooke) is to use your customer service skills to respond to the changing needs of our clients. The customer service centre in Sherbrooke exists to help our customers and have a positive impact in their daily lives. Our new, modern offices in the Cité du Parc business complex are specially designed to create a collaborative experience.

Your role

  • Answer client calls and listen to their questions
  • Be attuned to client's needs and resolve issues
  • Offer customized solutions to client requests
  • Help clients use our banking applications
  • Advise about and offer transaction accounts or credit solutions 
  • Refer clients to your colleagues for their specialized needs

The call centre is open Monday to Friday from 7:00 a.m. to 10:00 p.m. and Saturdays and Sundays from 8:00 a.m. to 8:00 p.m. Several work schedules are possible and will vary depending on the availability of team members. 

You will start with a virtual in-office training. It will allow you to experience the environment of a call center and to get to know your teammates. The training program is based on learning in action on the lines and accompanied by trainer-coaches and your manager to familiarize you with your job, our products, and our technologies in order to reach your full potential. 


Competencies required

  • High school diploma
  • Experience in customer service
  • Aptitude for building strong relationships and proactively establishing ties with clients

Preferred competencies

  • Desire to learn and grow in a stimulating and constantly changing workplace
  • Attention to detail with your files
  • Ability to adapt to frequent changes and team spirit
  • Ability to effectively communicate in French and English

Your benefits

Upon hiring, you will be eligible for a wide range of benefits.  In addition to competitive compensation, which starts at $21/hour, we offer attractive benefits for you and your family:

  • Two pay increases in the first year
  • Evening and weekend premiums may apply
  • Repayment of your studies
  • Health and wellness program, including many benefits
  • Flexible group insurance
  • Defined benefit pension plan
  • Employee Share Ownership Plan
  • Employee and family assistance program
  • Exclusive banking services
  • Volunteer program
  • Telemedicine and virtual sleep clinic

These are just a few of the many benefits we offer.  We've rolled out a number of additional measures to ensure your health, safety and wellbeing during the pandemic. 

We're putting people first 

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives. 

Our core values of partnership, agility, and empowerment inspire us,  and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.  

We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us. 

We welcome all candidates! What can you bring to our team? 

 Ready to live your ambitions? 

Particular Condition:*** Please note that priority will be given to relocated employees who meet the job requirements. ***

JobField: Advisory Services, Call Centres

Unposting Date: 2022-05-31

Job Number: ADV001XL

Posting Date: 2022-05-05

Apply now >Send this opportunity via email
Job Alerts

Job Alerts

Register for job alerts according to my preferences.

Subscribe

Back to Job Navigation (Map)

Job Matching

Let us search jobs for you based on the skills and experience listed in your profile.

Start matching