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Senior Customer Service Representative

Apply now Job ID 35822102384 Date posted 09/22/2022

Primary Locations: Roberval, Quebec

Attendance: On-site

Employee Status: Regular

Schedule: Full-time


This position reports to the Manager - Customer Service.

Main challenges :
  • Ensure that the unit meets customer service standards while making the necessary corrections to approaches, policies and procedures
  • Take charge of clients by identifying and anticipating their needs and steering them toward electronic solutions (ABM or Internet) or the right advisor
  • Assist your superior in coordinating and distributing work
  • Replace your superior in his/her duties
  • Produce various documents, reports and analyses when requested to do so by team members
  • Establish personalized business relationships with clients and create an atmosphere of trust while being persuasive
  • Carry out various complex activities involving a need for expertise in order to adequately meet client needs
  • Negotiate agreements with clients and autonomously resolve situations involving clients
  • Act as a coach and expert within the team
  • The candidate needs to be able to identify all risks inherent to the Personal and Commercial Banking sector's activities.

  • High school diploma and three and a half years of relevant experience or College diploma and one and a half years of relevant experience
  • Experience in sales and customer service
  • Experience in coaching, an asset
  • Knowledge of banking products and services
  • Bilingualism (spoken and written) - English and French

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

  • Health and wellness program, including many options
  • Flexible group insurance
  • Generous pension plan
  • Employee Share Ownership Plan
  • Employee and Family Assistance Program
  • Preferential banking services
  • Initiatives promoting community involvement
  • Telemedicine service
  • Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives.

Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.

We welcome all candidates! What can you bring to our team?

Ready to live your ambitions?

Particular Condition:Please note that the work schedule may vary according to operational needs.

JobField: Advisory Services, Personal Banking

Unposting Date: 2022-10-07

Job Number: CUS00MBJ

Posting Date: 2022-09-22

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