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Customer Service Representative

Job ID 10515611 Date posted 01/11/2019

Primary Locations: Repentigny, Quebec

Employee Status: Regular

Schedule: Part-time


Description:

This position reports to the Manager Customer Service.


Main challenges : 

  • Offer personalized and efficient service
  • Take charge of clients by identifying and anticipating their needs and steering them toward electronic solutions (ABM or Internet) or the right advisor
  • Propose and inform clients about specific Bank products and services 
  • Perform operational activities 
  • Answer phone calls and client requests 
  • Complete the scheduled training activities in order to acquire the knowledge required for the position 
  • Learn and comply with established policies, standards and procedures
  • The candidate needs to be able to identify all risks inherent to the Personal and Commercial Banking sector’s activities



Qualifications:

  • High school diploma and two years' relevant experience or College diploma
  • Sales and customer service experience
  • Knowledge of banking products and services, an asset
  • Flexibility to work schedules, an asset
  • Flexibility to cover several branches, an asset
  • Bilingualism (spoken and written) - English and French

We strive to be an inclusive organization where all employees are valued. National Bank stands out for its many initiatives to promote inclusion, making it a Canada-wide leader in diversity. 




Particular Condition:Please note that work schedule may vary according to operational needs.

JobField: Advisory Services, Personal Banking

Unposting Date: 2019-01-25

Job Number: CUS00HW1

Posting Date: 2019-01-11

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