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Customer Service Representative

Apply now Job ID 36697400832 Date posted 09/22/2022

Primary Locations: Québec, Quebec

Attendance: On-site

Employee Status: Regular

Schedule: Part-time


As a Customer service representative at National Bank, you'll live up to your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues. You'll adopt a friendly approach and provide high-quality customer service as you offer a people-centric experience for branch clients. 

Join us at one of our branches in Levis, Quebec City, Ancienne-Lorette, Val Bélair, Ste-Foy or Cap-Rouge. Stay tuned, our recruitment process is fast and simple! Selected candidates will be invited to interview days!

Your role

  • Welcome warmly each client when they arrive and respond to their needs
  • Help clients to operate their daily transactions
  • Accompany the clients through the different digital options
  • Refer to your colleagues who are experts in investment, credit and business solutions
  • Provide banking services and offer adapted solutions
  • Ability to establish human and lasting business relationships Identify business risks and manage industry compliance

The branches are open two nights a week and on Saturdays, depending on needs. A number of work schedules are possible and will vary depending on team availability. This position reports to the Customer service manager. Every day, you will work with a team of many experts specialized in investment, credit, mortgage financing and more.   

Our team values passionate people and bold ideas. We work together to ensure our clients can meet their objectives and our colleagues can do what they love. We rely on our colleagues to share knowledge and help each other. As your contribution is put forward, you may have to help out at another branch.


  • High school diploma or college degree
  • Experience is customer service
  • Good ability to establish privileged relationships with clients
  • Skilled with technology tools such as tablets, smart phones and mobile apps
  • Ability to communicate effectively in French 

Preferred competencies:

  • Recognized for your rigor and reliability
  • Ability to adapt to various situations

Our training programs use on-the-job learning will be available to you as of your first day of work. It will allow you to integrate quickly and fully experience the energy of your branch. You will be accompanied and supported by your colleagues throughout your apprenticeship, because teamwork is at the heart of our values.

Your benefits

Upon hiring, or 3 months later depending on your situation, you will be eligible for a wide range of benefits. In addition to competitive compensation, we offer attractive benefits for you and your family:

  • Health and wellness program, including many benefits
  • Flexible group insurance
  • Defined benefit pension plan
  • Preferred banking services
  • Volunteer program
  • Telemedicine

These are just a few of the many benefits we offer. We've rolled out a number of additional measures to ensure your health, safety and wellbeing during the pandemic. 

Our dynamic work environments and cutting-edge collaboration tools foster a pleasant employee experience.  We value employees' ideas and use surveys and other programs to encourage feedback and ongoing communication.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives.

Our core values of partnership, agility, and empowerment inspire us,  and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. 

We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.

We welcome all candidates! What can you bring to our team?

Ready to live your ambitions?

JobField: Advisory Services, Personal Banking

Unposting Date: 2022-10-07

Job Number: CUS00LN9

Posting Date: 2022-09-22

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