Technical Advisor

Employee Status: Regular

Schedule: Full-time

You want to join a dynamic team at National Bank?

You are motivated to deliver a superior client experience?

You want to learn more about the Operations sector?

You want to contribute to the sector's transformation?

The Operations sector plays a central role in delivering financial products and services to clients. Every day, we move closer to our goals of transformation, automation and digitization, thanks to the hard work of the professionals in this sector who strive to ensure we offer exceptional service to our clients.

Being a Technical Advisor in Operations means advising and supporting partners with respect to products, systems and processes. It means being proactive, in particular by making recommendations aimed at improving the quality of services, systems and processes. It also means working in an environment where you can excel and create strong ties through collaboration. It means having the opportunity to learn and develop within a team that values client satisfaction, performance, collaboration and innovation.

You will stand out through your communication skills, your ability to analyze and consolidate, your proactiveness and your ability to build partnerships.

Your main responsibilities:

• Support our partners in their development by providing clear and precise explanations backed by references
• Thoroughly understand the information related to your end-to-end business process so you can be a reference person
• Develop expertise in various areas (knowledge, systems, procedures, work methods)
• Identify problematic situations and help solve problems
• Participate in and support project rollouts
• The candidate needs to be able to identify all risks inherent to the Personal and Commercial Banking sector's activities.

• Three-year college diploma or academic equivalent in a related field and four years of relevant experience
• Experience in customer service, mandatory
• Experience in banking
• Expertise in continuous improvement
• Excellent knowledge of the products, systems and processes
• Knowledge of applications:
• Knowledge of the Microsoft Office suite
• Bilingualism, both spoken and written (English and French)

Your benefits

Upon hiring, you will be eligible for a wide range of benefits. In addition to competitive compensation, we offer attractive benefits for you and your family:

• Health and wellness program, including many benefits
• Flexible group insurance
• Defined benefit pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferred banking services
• Volunteer program
• Telemedicine
• Virtual sleep clinic

These are just a few of the many benefits we offer. We've rolled out a number of additional measures to ensure your health, safety and wellbeing during the pandemic.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives.

Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.

We welcome all candidates! What can you bring to our team?

Ready to live your ambitions?

JobField: Operations

Unposting Date: 2022-05-24

Job Number: OPE00316

Posting Date: 2022-05-09