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Technical Advisor

Apply now Job ID 18033119008 Date posted 11/12/2021

Primary Locations: Montreal, Quebec

Employee Status: Regular

Schedule: Full-time


You want to join a dynamic team at National Bank?

You are motivated to deliver a superior client experience?

You want to learn more about the Operations sector?

You want to contribute to the sector's transformation?

The Operations sector plays a central role in delivering financial products and services to clients. Every day, we move closer to our goals of transformation, automation and digitization, thanks to the hard work of the professionals in this sector who strive to ensure we offer exceptional service to our clients.

Being a Technical Advisor in Operations means advising and supporting partners with respect to products, systems and processes. It means being proactive, in particular by making recommendations aimed at improving the quality of services, systems and processes. It also means working in an environment where you can excel and create strong ties through collaboration. It means having the opportunity to learn and develop within a team that values client satisfaction, performance, collaboration and innovation.

You will stand out through your communication skills, your ability to analyze and consolidate, your proactiveness and your ability to build partnerships.

Your main responsibilities:

  • Support our partners in their development by providing clear and precise explanations backed by references
  • Thoroughly understand the information related to your end-to-end business process so you can be a reference person
  • Develop expertise in various areas (knowledge, systems, procedures, work methods)
  • Identify problematic situations and help solve problems
  • Participate in and support project rollouts
  • The candidate needs to be able to identify all risks inherent to the Personal and Commercial Banking sector's activities.


  • Three-year college diploma or academic equivalent in a related field and four years of relevant experience
  • Experience in customer service, mandatory
  • Experience in banking
  • Expertise in continuous improvement
  • Excellent knowledge of the products, systems and processes
  • Knowledge of applications:
  • Knowledge of the Microsoft Office suite
  • Bilingualism, both spoken and written (English and French)

At National Bank, we stand out by investing in our employees throughout their careers—as demonstrated when we were awarded silver in the "Most Innovative use of HR Technology" category at the 2020 Canadian HR Awards for our use of Axonify, a personalized learning solution that can be used every day.

The Bank has innovated by modernizing its performance evaluation system to better meet our clients’ evolving needs. From now on, the corporate values (expected behaviours) of partnership, agility and empowerment count as much as the business objectives.

Working at National Bank means having access to competitive working conditions, a wide range of employee benefits, a dynamic work environment and telemedicine services.

National Bank sees diversity as a great source of wealth and values it in all its dimensions. Its objective is to offer an open, respectful work environment where all employees can achieve their full potential. Senior management's concrete commitment helps spread this value across all sectors in the organization. The Bank has been ranked among the top employers for diversity in Canada for several years.

Come and see how: https://jobs.nbc.ca/diversity

JobField: Operations

Unposting Date: 2021-12-07

Job Number: OPE002U4

Posting Date: 2021-11-24

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