Technical Advisor Operations

Primary Locations: Montreal, Quebec

Attendance: Hybrid

Do you want to use your proactivity and partnership with colleagues to make a difference? Come use your expertise, priority management skills, and empowerment to contribute and make a difference.

Your role

• Support partners with the various products offered, systems used, and processes applied
• Master information related to business processes and act as a resource person
• Develop expertise in various areas (knowledge, systems, procedures, work methods)
• Identify operational issues and work with others to find solutions
• Participate in and support project rollouts
• Adhere to compliance and risk management rules

Operations is a large sector of more than 2,500 employees that handles the majority of our client requests and transactions. Every day, we move closer to our goals of transformation, digitization, and digitalization thanks to the expertise of each of our employees who strive to ensure that we can offer our clients a distinctive experience. Our team values passionate people and bold ideas. 

We offer flexible work schedules, which include working remotely in accordance with operational needs. This position reports to the team’s manager. You will collaborate daily with the different Bank sectors and more experienced professionals to offer day-to-day operations support. We rely on our colleagues to share knowledge and help one another.

Required skills

• College diploma or any other equivalent combination of education and experience
• Excellent analytical and synthesis skills
• Knowledge of the Microsoft Office suite
• Able to prioritize and manage several projects simultaneously
• Able to communicate effectively in English and French 

Preferred skills 

• Inclined to offer clients quick, efficient service
• Adept at identifying and highlighting potential process improvements
• Able to work through ambiguity

Your onboarding includes training centred around on-the-job learning so you can become skilled in your role and with our products and technologies. You’ll also have access to colleagues with a wide range of expertise, experience, and backgrounds to enrich all aspects of your development. We offer an environment where you can excel, where career opportunities are numerous, and we encourage internal mobility. 

Your benefits:

Upon hiring, you will be eligible for a wide range of benefits. In addition to competitive compensation, we offer attractive benefits for you and your family:

• Health and wellness program, including many benefits
• Flexible group insurance
• Defined benefit pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferred banking services
• Volunteer program
• Telemedicine
• Virtual sleep clinic

These are just a few of the many benefits we offer. We've rolled out a number of additional measures to ensure your health, safety and wellbeing during the pandemic. 

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives.
Our core values of partnership, agility, and empowerment inspire us,  and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. 
We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.
We welcome all candidates! What can you bring to our team!

Ready to live your ambitions?