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Succession Section Manager

Apply now Job ID 21293322928 Date posted 01/05/2022

Primary Locations: Montreal, Quebec

Employee Status: Regular

Schedule: Full-time


Operations Corporate Banking is currently looking for a Section Manager.

This sector is responsible for ensuring the succession of new employees for each of the specialized groups and continuity of operations. This position reports to the Senior Manager and has a management scope of approximately 10 employees who strive to efficiently meet the financial needs of clients under management while delivering a superior client experience.

Your main challenges:

  • Be accountable for the client experience for all Corporate Banking clients who do business with your group
  • Recruit, support, train and engage your team to improve the quality of operations and service agreements
  • Provide personalized coaching to help them develop multiple skills and support them in their career path by focusing on quality, meeting KPI targets, client satisfaction and proactiveness
  • Continually improve systems and processes to optimize your sector’s efficiency, productivity and profitability

More specifically, you will:

  • Support the Senior Manager and their colleagues in drawing up the business plan by providing information on potential opportunities for the sector, risk-related constraints and operational issues. 
  • Explain what's expected of team members based on the sector's business plan and identify the behaviours and activities required in order to achieve objectives
  • Have a management scope of approximately 10 employees
  • Oversee the hiring, development and performance management of all team members; initiate and direct the reallocation of resources
  • Explain to your team all the rules regarding client segmentation, client referrals, transaction execution, risk management, regulatory compliance and operating procedures, and make sure they are followed
  • Establish and maintain effective communication with clients and various other parties involved in the sector's activities on a daily basis
  • Ensure that employees in your section work together in order to foster knowledge sharing and meet objectives
  • Support employees in their learning to ensure sound succession in our activities (cover specializations by developing multiple skills)
  • Be accountable for the quality of your operations
  • Work closely with our training partners in order to provide learning activities adapted to our needs
  • Control budgets and ensure the accuracy of data and reports under your responsibility
  • Be an ambassador and adopt the behaviours that embody the Bank’s values, and put clients at the centre of our priorities
  • Be responsible for developing your management skills, including sales and service activities, quality of customer service and coaching
  • Carry out various mandates, analyses and special projects that have a major impact on the quality of customer service and profitability

  • Bachelor's degree in a related field and five years of relevant experience OR Master's degree and three years of relevant experience
  • Experience in personnel management and coaching
  • Experience in sales and business development
  • Experience selling financial products
  • Knowledge of financing products (loans, lines of credit, mortgages), essential
  • Knowledge of Personal Banking transaction products and Mastercard products, an asset
  • Excellent leadership and change management skills
  • Client-centric
  • Bilingualism, spoken and written (English and French)

Your benefits

Upon hiring, you will be eligible for a wide range of benefits. In addition to competitive compensation, we offer attractive benefits for you and your family:

  • Health and wellness program, including many benefits
  • Flexible group insurance
  • Defined benefit pension plan
  • Employee Share Ownership Plan
  • Employee and family assistance program
  • Preferred banking services
  • Volunteer program
  • Telemedicine
  • Virtual sleep clinic

These are just a few of the many benefits we offer. We've rolled out a number of additional measures to ensure your health, safety and wellbeing during the pandemic. 

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives.

Our core values of partnership, agility, and empowerment inspire us,  and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. 

We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.

We welcome all candidates! What can you bring to our team?

Ready to live your ambitions?

#LI-GC1

JobField: Operations

Unposting Date: 2022-01-19

Job Number: MAN003UH

Posting Date: 2022-01-05

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