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Senior Representative Greeter

Apply now Job ID 17678265 Date posted 10/14/2020

Primary Locations: Montreal, Quebec

Employee Status: Regular

Schedule: Full-time


Description:

This position reports to the Manager, Customer service.

Main challenges

  • Create an atmosphere of trust in order to establish a personalized relationship with our customers and offer excellent service
  • Take charge of clients by identifying and anticipating their needs and steering them toward electronic solutions (ABM or Internet) or the right advisor
  • Promote the products offered by the Bank, guide customers through the wide variety of our financial products and services and propose new products that meet their needs
  • Carry out different types of research and analyses in order to provide accurate answers to customers' many questions, with a view to offering consistently outstanding customer service
  • Refer customers to the appropriate experts for more information depending on the needs expressed
  • The candidate needs to be able to identify all risks inherent to the Wealth Management sector's activities

Specifically, you will:

  • Welcome visitors, answer telephone calls and manage the central agenda
  • Independently negotiate, within previously defined limits, agreements with customers and other sectors in order to solve problems related to customer satisfaction
  • Optimize communications and relationships with various other departments and parties involved
  • Ensure that certain files are followed up and carry out various operational activities of a complex and varied nature
  • Act as a resource person while supporting business development by carrying out fairly basic administrative tasks and analyses

Qualifications:


  • High school diploma and three years of relevant experience or College diploma and one year of relevant experience
  • Sales and customer service experience
  • Experience as a receptionist, an asset
  • Experience in agenda management, an asset
  • Good knowledge of banking products and services
  • Command of Word, Excel, Microsoft Outlook and intranet 
  • Bilingualism (spoken and written) - English and French

We strive to be an inclusive organization where all employees are valued. National Bank stands out for its many initiatives to promote inclusion, making it a Canada-wide leader in diversity. 



Particular Condition:Please note that the work schedule may vary according to operational needs.

JobField: Wealth Management

Unposting Date: 2020-10-28

Job Number: SUP000U7

Posting Date: 2020-10-14

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