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Senior Manager – Communication Ecosystem Transformation

Apply now Job ID 9248971872 Date posted 06/10/2021

Primary Locations: Montreal, Quebec

Employee Status: Regular

Schedule: Full-time


Do you have cutting-edge experience and expertise in transforming communication ecosystems and are you known for your exceptional interpersonal skills?

Would you like to transform the omnichannel client experience by developing new client-centric engagement strategies?

National Bank is changing its digital communications with clients. We’re changing our systems and processes to become even more client-centric, and automating and aligning them more closely with our clients’ needs. Reporting to the Vice-President – Communications and Client Data Enhancement, the Senior Manager – Communication Ecosystem Transformation will implement the changes to the conversational ecosystem to ensure ongoing communication with our clients in a personal, relevant and consistent way that complements our assisted and unassisted channels.

You will ensure the delivery plan is in line with other interdependent projects and the business sectors.

You will be responsible for influencing, aligning and ensuring conditions for success are in place in several business sectors and ongoing projects related to client engagement, data and IT. In addition, your mission will be to give clear guidelines on the change strategy and business priorities to the various teams and partners to deliver the expected business results.

Your day-to-day tasks

  • Identify, prioritize and coordinate the delivery of tools to ensure the sector is autonomous and efficient in delivering and optimizing communications with clients
  • Optimize the ecosystem to ultimately automate our communication
  • Understand and consider the business issues of various key partners
  • Educate internal partners on what is needed to deliver a personalized communication ecosystem and ensure our roadmap is in line with that of other sectors
  • Influence senior management about the various initiatives that will be put in place

  • Bachelor’s or master’s degree in a digital marketing discipline or a related field
  • 10 years of experience in a similar position within a large organization
  • Knowledge about data and digital systems is an asset
  • Experience in implementing solutions such as Salesforce Marketing Cloud or other platforms in an organization
  • Proficiency in Microsoft 365 tools and Salesforce Marketing Cloud
  • Bilingualism, spoken and written (English and French)

The Bank is daring and innovative and has modernized its performance assessment system to better meet our clients’ needs. The corporate values of partnership, agility, and empowerment now count as much as achieving business objectives.

If this type of mandate interests you, apply now!

The compensation associated with this position is available on the My HR portal. Look up “salary ranges” in the search field of the portal. While only one level is posted, the manager has the latitude to position the selected candidate at a lower level, depending on their profile.

Working at National Bank means having access to competitive working conditions, a wide range of employee benefits, a dynamic work environment, and telemedicine services.

National Bank sees diversity as a great source of wealth and values it in all its dimensions. Its objective is to offer an open, respectful work environment where all employees can achieve their full potential. Senior management’s concrete commitment helps foster this value across all sectors of the organization. The Bank has been ranked among Canada’s Best Diversity Employers for many years.

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JobField: Marketing

Unposting Date: 2021-06-24

Job Number: CUS00KL4

Posting Date: 2021-06-10

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