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Senior advisor digital platforms operations

Apply now Job ID 21800062832 Date posted 01/14/2022

Primary Locations: Montreal, Quebec

Employee Status: Temporary

Timeframe: 15 months

Schedule: Full-time

***Temporary position - 15 months***

  • Do you want to be part of the Bank's digital transformation?
  • Do you want to manage the Personal and Commercial Banking digital platforms, while actively contributing to their development?
  • Are you recognized for your capacity to motivate others and your strong influencing skills?
We are looking for someone to lead the proactive management of risks for our personal and commercial banking information and transaction platforms. 
Working closely with IT, Security, Fraud, Business Continuity and the delivery teams, your main challenges as Digital Channels Operations Lead, Personal and Commercial Banking will be to:
  • Define targets and risk appetite and the risk mitigation strategy on all of our platforms including the associated roadmap 
  • Implement and ensure the continuity of risk management on our platforms
  • Ensure governance of events, incidents, action plans, third parties Focus and unite key players in monitoring events on our platforms, track and inform stakeholders of the development of risks on our platforms, establish action plans related to our main risks
  • Provide day-to-day management relationships with third parties, execute action plans, provide access management and request management 
  • Work with delivery teams to launch or integrate initiatives aimed at sound risk management and follow up on them
  • Deliver action plans under your responsibility


  • Bachelor's degree in a related field and six years of relevant experience OR master's degree in a related field and four years of relevant experience
  • Experience in product management 
  • Experience in developing and using dashboards and monitoring performance indicators (Power BI)
  • Experience in risk and outside vendor management
  • Experience in managing various key stakeholders
  • Experience in Agile project management and tools such as Confluence
  • Understanding of various technological environments and application infrastructure
  • Excellent problem solving and critical thinking skills
  • Strong ability to influence
  • Versatile team player who is at ease under pressure
  • Bilingualism, both spoken and written (English and French)
Interested in the position? Apply now!  

Working at National Bank means having access to competitive working conditions, a wide range of employee benefits, a dynamic work environment and telemedicine services. 

National Bank values all aspects of diversity and sees it as a tremendous source of wealth. We want to offer an open, respectful work environment where all employees can achieve their full potential. Senior management has made a concrete commitment to promote this value across all sectors of the organization.  We're committed to providing accommodations as needed and ensuring accessibility during the recruitment process and after hiring.  If you have any specific needs, please let us know during our initial conversation and we'll be happy to accommodate you. 


JobField: Risk Management

Unposting Date: 2022-01-31

Job Number: PRO001ED

Posting Date: 2022-01-14

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