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Manager, commercial banking SME Development Business central

Apply now Job ID 16152654800 Date posted 10/12/2021

Primary Locations: Montreal, Quebec

Employee Status: Regular

Schedule: Full-time


  • Are you known for your customer service experience?
  • Are you passionate about business development?
  • Do you have a marked interest in commercial banking? Do you like working as part of a team to meet objectives?

Join our team at BusinessFlex. This dynamic team of 90 experts works to meet the needs of clients who contact BusinessFlex or who are referred by our partners. You will work to grow the client portfolio while providing efficient service to SME clients via remote channels.

As an SME account manager, you will have to create trust-based relationships over the phone and grow our small and medium-sized business client portfolio. You will quickly become a trusted partner as you support clients with their financial projects.

This position reports to the Sales and Service Manager.

In your role, you will be expected to:

  • Respond to incoming calls and referrals from partners to advise clients over the phone based on their needs
  • Analyze credit reports, develop financing scenarios and provide appropriate solutions
  • Negotiate the terms and conditions of client agreements, making sure that they meet profitability criteria
  • Apply and ensure the follow-up of recommendations made by various specialists at the Bank and its subsidiaries with a view to developing profitable business relationships
  • Take responsibility for your own personal development to improve your competencies and your knowledge of the economic aspects of the SME market


  • Based on your academic background, at least 3 to 7 years of experience in sales and business development:
  • University certificate and 6 years of experience
  • Bachelor’s degree and 4 years of experience
  • Master’s degree and 2 years of experience
  • Experience in personal and business financing
  • Call centre experience, an asset
  • Knowledge of commercial banking products, an asset
  • Negotiation skills
  • Exceptional team player and outstanding customer service skills
  • Bilingualism, spoken and written (English and French)

You must be available fulltime Monday to Friday from 8:00 a.m. to 6:00 p.m.

Does this sound like the perfect challenge for you? Apply now! 

At National Bank, we stand out by investing in our employees all through their careers! The proof: We won the Achievers Award (Silver) at the Canadian HR Awards 2020 "Most Innovative Use of HR Technology" for our use of the personalized daily learning solution, Axonify! 

Working at National Bank means having access to competitive working conditions, a wide range of employee benefits, a dynamic work environment, and telemedicine services.

National Bank sees diversity as a great source of wealth and values it in all its dimensions. Its objective is to offer an open, respectful work environment where all employees can achieve their full potential. Senior management’s concrete commitment helps foster this value across all sectors of the organization. The Bank has been ranked among the top employers for diversity in Canada for several years.

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JobField: Advisory Services, Commercial Banking

Unposting Date: 2021-10-26

Job Number: ADV001KB

Posting Date: 2021-10-12

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