Investment Agent - Technical Support

Your Contribution
Advantages
Job Description
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Your contribution

Working in a National Bank call centre means working at the heart of a banking transformation that helps clients obtain the service they want when they want it and through their choice of channel. You will act as a dedicated guide for thousands of clients in order to find unique solutions for each of them. Every interaction will therefore give you the opportunity to create an authentic client experience and make your mark through your personalized approach. You will be the face of National Bank!

Profile: Interest in the financial industry
Experience: 2 years of relevant experience in financial services
Language: Bilingual (English and French)

Background: You have at least a high school diploma, a Cégep diploma (Quebec) or a Bachelor's degree, depending on the position you're applying for
Work environment Stimulating workspace promoting team synergy and professional development

Glassdoor Reviews and Company Rating

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What does it take for a Call Centre employee to stand out on our team? Here are a few of the main characteristics: (1 Beginner – 10 Expert)

Communication skills 10
Listening skills 10
Customer service skills 10
Versatility 9
Team and community spirit 8
Autonomy 8
Sense of emergency 8
Analytical skills 7

Traits are on a scale of 0 to 10

5 key characteristics

Passionate about clients
Empathetic
Enthusiastic
Flexible
Collaborator

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Testimonials

At Sales and Service - Remote Channels, we work in a warm, friendly atmosphere where the team acts in the interests of other colleagues and have many different career opportunities. Who could ask for anything more?
– Steve Gagné, Call Center Agent