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Customer Service Insurance Agent

Apply now Job ID 9192948688 Date posted 06/09/2021

Primary Locations: Montreal, Quebec

Employee Status: Regular

Schedule: Full-time


Insurance Customer Service Representative
As an Insurance Customer Service Representative, you’ll use your customer service skills to respond to the changing needs of our clients. You'll also provide advice to clients with a view to building lasting relationships with them by finding personalized solutions for each one based on their insurance needs.

Your role

  • Take calls from clients and answer their questions
  • Be attuned to client's needs and resolve issues
  • Assist clients with their requests
  • Provide insurance coverage that protects clients’ assets, plans and dreams
  • Refer clients to your colleagues for specialized needs  

The call centre is open Monday to Friday from 8:30 a.m. to 8:00 p.m., and you'll work a full-time schedule of 37.5 hours per week.

You'll start with a comprehensive on-site training program that will give you a chance to experience the call centre environment and get to know your teammates. Based on learning in action on the front lines, the training program will help you become familiar with your job, our products, and our technologies. 


Competencies required 

  • High school diploma 
  • Customer service/advisory experience
  • Interest in insurance
  • Aptitude for building strong relationships and proactively establishing ties with clients 
  • Ability to effectively communicate in French and English 

Preferred competencies 

  • Desire to learn and grow in a stimulating and constantly changing workplace 
  • Attention to detail 
  • Team spirit and ability to adapt to change 

Your benefits  

Upon hiring, you'll be eligible for a wide range of benefits. In addition to competitive compensation, which starts at $19.45/hour, we offer attractive benefits for you and your family: 

  • Health and wellness program, including many benefits 
  • Flexible group insurance 
  • Defined benefit pension plan 
  • Employee Share Ownership Plan 
  • Employee and family assistance program 
  • Exclusive banking services 
  • Volunteer program  
  • Telemedicine  
  • Virtual sleep clinic 

These are just a few of the many benefits we offer. We've rolled out a number of additional measures to ensure your health, safety and wellbeing during the pandemic.   

Our dynamic work environments and cutting-edge collaboration tools foster a pleasant employee experience.  We actively listen to employees’ ideas.  Whether through our surveys or programs, regular feedback is encouraged.  

We stand out by investing in our employees throughout their careers! The proof: We won the Achievers Award (Silver) at the Canadian HR Awards 2020 "Most Innovative Use of HR Technology" for our use of the personalized daily learning solution, Axonify!  

People first 

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives.  

Our core values of partnership, agility, and empowerment inspire us,  and inclusivity is central to our commitments. We offer a barrier-free workplace that's accessible to all employees.   

We want our recruitment process to be fully accessible.  If you require accommodation, feel free to let us know during our initial conversations. 

We welcome all candidates! What can you bring to our team? 

Are you ready to live up to your ambitions? 

We're located at 1100 Robert Bourassa Blvd., near Square Victoria and Bonaventure metro stations.

IMPORTANT Recruitment Process 

Thank you for your interest in this position. You'll only be contacted by a member of our team if your application is selected.

Particular Condition:At National Bank, we stand out by investing in our employees throughout their careers—as demonstrated when we were awarded silver in the "Most Innovative use of HR Technology" category at the 2020 Canadian HR Awards for our use of Axonify, a personalized learning solution that can be used every day. The Bank has innovated by modernizing its performance evaluation system to better meet our clients’ evolving needs. From now on, the corporate values (expected behaviours) of partnership, agility and empowerment count as much as the business objectives. The compensation associated with this position is available on the My HR portal. Look up "salary scales" in the search field on the portal. While only one level is posted, the manager has the latitude to position the selected candidate at a lower level, depending on their profile. Working at National Bank means having access to competitive working conditions, a wide range of employee benefits, a dynamic work environment and telemedicine services. National Bank values all aspects of diversity and sees it as a tremendous source of wealth. We want to offer an open, respectful work environment where all employees can achieve their full potential. Senior management has made a concrete commitment to promote this value across all sectors of the organization. We're committed to providing accommodations as needed and ensuring accessibility during the recruitment process and after hiring. If you have any specific needs, please let us know during our initial conversation and we'll be happy to accommodate you.

JobField: Insurance

Unposting Date: 2021-07-16

Job Number: INS000C5

Posting Date: 2021-06-09

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