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Coordinator, Operations

Apply now Job ID 18781582352 Date posted 11/24/2021

Primary Locations: Montreal, Quebec

Employee Status: Regular

Schedule: Full-time


You want to join a dynamic team at National Bank?

You are motivated to deliver a superior client experience?

You want to learn more about the Operations sector?

You want to contribute to the sector's transformation?

The Operations sector plays a central role in delivering financial products and services to clients. Every day, we move closer to our goals of transformation, automation and digitization, thanks to the hard work of the professionals in this sector who strive to ensure we offer exceptional service to our clients.

Being a Coordinator in Operations means coordinating and supervising the work of employees on the team to ensure activities are carried out. It means defining the steps for carrying out projects, coordinating varied activities, identifying technical problems or potential obstacles and making recommendations to optimize processes and procedures. It also means working in an environment where you can excel and create strong ties through collaboration. It means having the opportunity to learn and develop within a team that values client satisfaction, performance, collaboration and innovation.

You will stand out through your ability to adapt, your organizational skills, your proactiveness, and your ability to deal with change and build partnerships.

Your main responsibilities:

Oversee the progress of activities, and monitor and control the team’s activities

Assign and monitor requests from internal and external partners, based on the responsibilities of team members and capacity

Be proactive by making recommendations to improve possible issues with the end-to-end process

Work in collaboration with the coordinators on other teams and various partners


  • A three-year college diploma or academic equivalent in a related field and three years of relevant experience
  • Customer service experience
  • Experience in coordination, an asset
  • Experience in banking
  • Expertise in continuous improvement, an asset.
  • Knowledge of the sector’s operational processes:
  • Knowledge of applications:
  • Knowledge of the Microsoft Office suite
  • Bilingualism, both spoken and written (English and French)

Working at National Bank means having access to competitive working conditions, a wide range of employee benefits, a dynamic work environment and telemedicine services.

National Bank sees diversity as a great source of wealth and values it in all its dimensions. Its objective is to offer an open, respectful work environment where all employees can achieve their full potential. Senior management's concrete commitment helps spread this value across all sectors in the organization. The Bank has been ranked among the top employers for diversity in Canada for several years.

Come and see how: https://jobs.nbc.ca/diversity

Particular Condition:At National Bank, we stand out by investing in our employees throughout their careers—as demonstrated when we were awarded silver in the "Most Innovative use of HR Technology" category at the 2020 Canadian HR Awards for our use of Axonify, a personalized learning solution that can be used every day.  The Bank has innovated by modernizing its performance evaluation system to better meet our clients’ evolving needs. From now on, the corporate values (expected behaviours) of partnership, agility and empowerment count as much as the business objectives

JobField: Insurance

Unposting Date: 2021-12-08

Job Number: OPE002UF

Posting Date: 2021-11-24

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