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Conversational Artificial Intelligence Specialist

Apply now Job ID 14385424576 Date posted 09/14/2021

Primary Locations: Montreal, Quebec

Employee Status: Regular

Schedule: Full-time


  • Are you motivated to build intelligent conversational applications (chatbots, voicebots, omnichannel bots) that improve customer experience and meet business requirements?
  • Do you have an interest in artificial intelligence and are aware of the latest developments in conversational AI, natural language understanding (NLU), speech-to-text (STT), text-to-speech (TTS), dialogue, etc.
  • Do you enjoy coaching and growing a dynamic new generation?
  • Are you motivated to solve complex software problems and work in a spirit of continuous learning?

In addition, the following skills will also be key to your success in this role:

  • Manage your time effectively by prioritizing activities that have a significant positive impact on our customers.
  • Apply the best security practices in your deliverables.
  • Master the best practices of software development and industrialization.
  • Be autonomous.
  • Be a team player who communicates openly with partners.
  • Be an effective and dynamic contributor.

Finally, National Bank offers you a host of super competitive advantages on the market. So come see us and let us show you what we have to offer!

  • Are you motivated to build intelligent conversational applications (chatbots, voicebots, omnichannel bots) that improve customer experience and meet business requirements?
  • Do you have an interest in artificial intelligence and are aware of the latest developments in conversational AI, natural language understanding (NLU), speech-to-text (STT), text-to-speech (TTS), dialogue, etc.
  • Do you enjoy coaching and growing a dynamic new generation?
  • Are you motivated to solve complex software problems and work in a spirit of continuous learning?

Main tasks and responsibilities :

  • Delivering conversational intelligence components (STT, NLU, Dialogue) using state-of-the-art conversational platforms such as Rasa, Amazon Lex, etc.
  • Developing new use cases for conversational features
  • Train, test and maintain NLU, STT models by measuring quality and performance on representative data sets
  • Implement and maintain omnichannel bots (voice and chat) as part of a contact center migration to the cloud
  • Build and manage annotated data sets for development of NLU and STT models
  • Contribute to the team's effort to improve the overall conversational system
  • Work with UI/UX and business requirement specifications and reflect them in the models and dialogues developed
  • Collaborate with developers and integrators for a complete implementation of the conversational application
  • Set up and execute regression and performance tests to ensure the quality of the conversational components and continuously improve performance, according to the best practices defined by the Conversational AI Practice at the bank
  • Implement a feedback loop to enable optimal data collection for continuous improvement of conversational applications
  • Maintain conversational AI components, issue diagnosis, performance analysis, continuous improvements, according to the best practices defined by the Conversational AI Practice at the bank


Competencies and qualifications :

  • Conversational AI experience: Natural Language Understanding (NLU), Dialogue, STT (speech to text), TTS (text to speech), voice biometrics.
  • Experience in machine learning applications.
  • Relevant experience: 3 to 6 years.
  • Proficiency with the following programming languages: Python and bash shell scripts.
  • Experience with GIT or other version control systems.
  • Self-motivated, autonomous and self-directed.
  • Experience developing machine learning and data driven applications.
  • Knowledge of JIRA is an asset.
  • Fluent in the following languages: French and English.

The Bank has innovated by modernizing its performance evaluation system to better meet our clients’ evolving needs. From now on, the corporate values (expected behaviours) of partnership, agility and empowerment count as much as the business objectives. 

Working at National Bank means having access to competitive working conditions, a wide range of employee benefits, a dynamic work environment and telemedicine services. 

National Bank values all aspects of diversity and sees it as a tremendous source of wealth. We want to offer an open, respectful work environment where all employees can achieve their full potential. Senior management has made a concrete commitment to promote this value across all sectors of the organization.  We're committed to providing accommodations as needed and ensuring accessibility during the recruitment process and after hiring.  If you have any specific needs, please let us know during our initial conversation and we'll be happy to accommodate you. 

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JobField: IT

Unposting Date: 2021-09-28

Job Number: IT001IZ

Posting Date: 2021-09-14

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