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Branch Manager

Apply now Job ID 16234079824 Date posted 10/13/2021

Primary Locations: Montreal, Quebec

Employee Status: Regular

Schedule: Full-time


  • Are you an inspiring leader who motivates others?
  • Does business development interest you?
  • Are you motivated to deliver a superior client and employee experience?

The position of Branch Manager is for you!

As a Branch Manager, you'll be responsible for supporting and assisting your employees, applying the Bank's strategic vision, and ensuring the professional development of your team. You'll play a key role by ensuring the smooth functioning of your branch, listening to your employees and coaching them on a daily basis.

This position reports to a Regional Vice-President. 

 In your role, you will be expected to: 

  • Meet the branch's financial contribution target (based on the regional business plan) by presenting it to your team and identifying the expected behaviours and business development activities
  • Provide personalized coaching to advisors, the customer service manager, and the business development support team to help them develop their skills and progress in their careers 
  • Oversee the hiring, development and performance management of all members of your team 
  • Motivate your team to ensure a superior client experience 
  • Ensure that members of your team apply and adhere to the established rules of engagement regarding client segmentation, referrals, transactions, risk management, regulatory compliance and branch procedures 
  • Act as a Branch Compliance Officer (BCO), overseeing all Mutual Fund Representatives (MFRs) assigned to the unit and ensuring that all transactions comply with suitability and compliance rules 
  • Build lasting relationships with branch clients through various acquisition and retention activities 
  • Optimize the quality of service offered to small businesses by assigning advisors based on the branch's market potential 
  • Act as an ambassador for the Bank within the local community and build profitable relationships with primary business partners
  • Identify the risks inherent to Personal and Commercial Banking sector activitie
  • Be responsible for 2 branches
  • Be available 1 or 2 evenings per week and saturday


Depending on your academic background and the position level, at least five to ten years of experience in: 

  • Personnel management and coaching

  • Business development and customer service

  • Depending on your academic background and the position level, at least one to six years of experience in: 
    • Managing and coaching an advisory services/business development team 
    • Business development in the financial industry
  • College diploma and four to six years of experience, depending on position level
  • University certificate in a related field or National Bank University Program and three to six years of experience, depending on position level 
  • Bachelor's degree in a related field and one to six years of experience, depending on position level
  • Knowledge of financial products and services, an asset
  • Bilingualism, spoken and written (English and French) an asset

Ready to make a difference within a team? To have a positive impact? Submit your application!

At National Bank, we stand out by investing in our employees throughout their careers—as demonstrated when we were awarded silver in the "Most Innovative use of HR Technology" category at the 2020 Canadian HR Awards for our use of Axonify, a personalized learning solution that can be used every day.

The Bank has innovated by modernizing its performance evaluation system to better meet our clients’ evolving needs. From now on, the corporate values (expected behaviours) of partnership, agility and empowerment count as much as the business objectives.

The compensation associated with this position is available on the My HR portal. Look up "salary scales" in the search field on the portal. While only one level is posted, the manager has the latitude to position the selected candidate at a lower level, depending on their profile.

Working at National Bank means having access to competitive working conditions, a wide range of employee benefits, a dynamic work environment and telemedicine services.

National Bank sees diversity as a great source of wealth and values it in all its dimensions. Its objective is to offer an open, respectful work environment where all employees can achieve their full potential. Senior management's concrete commitment helps spread this value across all sectors in the organization. The Bank has been ranked among the top employers for diversity in Canada for several years.

Particular Condition:Selected candidates must complete online tests as part of the recruitment process. As part of their duties, the candidate will have to carry out networking activities and travel to meet with clients. Please note that you would be expected to spend a minimum of two years in this position (in the same function, transit and/or with the same portfolio) since it involves ongoing, direct relationships with clients. During that period, you'll be able to acquire the skills needed for the position and build client relationships based on trust. Once your application has been reviewed, if you're selected to continue the process, you'll receive an email invitation within 72 hours from to answer a Talent Explorer questionnaire. **Please check your spam or junk folder. You'll have 24 hours to complete the questionnaire (takes 15 minutes). Completing the questionnaire is mandatory if you want to continue with the recruitment process.

JobField: Advisory Services, Personal Banking

Unposting Date: 2021-10-27

Job Number: MAN003R7

Posting Date: 2021-10-13

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