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Analyst Operations

Apply now Job ID 33655653456 Date posted 08/01/2022

Primary Locations: Montreal, Quebec

Attendance: Hybrid

Employee Status: Regular

Schedule: Full-time


As an analyst on the National Bank Operations team, you’ll contribute to delivering a superior client experience by supporting colleagues, partners and/or clients with our products, systems, and processes. Are you passionate about data? Do you enjoy working in synergy with people? Come use your expertise, discipline, empowerment, and ability to build partnerships to contribute and make a difference.

Your role

  • Analyze and interpret data to accurately carry out various requests
  • Offer excellent customer service to our different partners and/or clients
  • Share your expertise with stakeholders
  • Help develop, implement, and improve new work processes and systems 
  • Compile, produce, and analyze a variety of reports and statistics
  • Adhere to compliance and risk management rules

Operations is a large sector of more than 2,500 employees that handles the majority of our client requests and transactions. Every day, we move closer to our goals of transformation, digitization, and digitalization thanks to the expertise of each of our employees who strive to ensure that we can offer our clients a distinctive experience. Our team values passionate people and bold ideas. 

We offer flexible work schedules, which include working remotely in accordance with operational needs. This position reports to the team’s manager. You will collaborate daily with the different Bank sectors and more experienced professionals to offer day-to-day operations support. We rely on our colleagues to share knowledge and help one another.


Required skills 

  • College diploma or any other equivalent combination of education and experience
  • Excellent analytical and synthesis skills
  • Knowledge of the Microsoft Office suite
  • Able to prioritize and manage several projects simultaneously
  • Able to communicate effectively in English and French 

Preferred skills 

  • Inclined to offer clients quick, efficient service
  • Adept at identifying and highlighting potential process improvements
  • Able to work through ambiguity


Your onboarding includes training centred around on-the-job learning so you can become skilled in your role and with our products and technologies. You’ll also have access to colleagues with a wide range of expertise, experience, and backgrounds to enrich all aspects of your development. We offer an environment where you can excel, where career opportunities are numerous, and we encourage internal mobility. 

Your benefits:

Upon hiring, you will be eligible for a wide range of benefits. In addition to competitive compensation, we offer attractive benefits for you and your family:

Health and wellness program, including many benefits
Flexible group insurance
Defined benefit pension plan
Employee Share Ownership Plan
Employee and family assistance program
Preferred banking services
Volunteer program
Telemedicine
Virtual sleep clinic
These are just a few of the many benefits we offer. We've rolled out a number of additional measures to ensure your health, safety and wellbeing during the pandemic. 

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives.
Our core values of partnership, agility, and empowerment inspire us,  and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. 
We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.
We welcome all candidates! What can you bring to our team!


Ready to live your ambitions?

JobField: Operations

Unposting Date: 2022-08-29

Job Number: OPE0032L

Posting Date: 2022-08-01

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