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Analyst Operations

Apply now Job ID 18781578192 Date posted 11/24/2021

Primary Locations: Montreal, Quebec

Employee Status: Regular

Schedule: Full-time


  • You want to join a dynamic team at National Bank?
  • You are motivated to deliver a superior client experience?
  • You want to learn more about the Operations sector?
  • You want to contribute to the sector's transformation?

The Operations sector plays a central role in delivering financial products and services to clients. Every day, we move closer to our goals of transformation, automation and digitization, thanks to the hard work of the professionals in this sector who strive to ensure we offer exceptional service to our clients.

Being an Analyst in Operations means gathering, analyzing and interpreting variety of data. It means interacting with various Bank sectors and more experienced professionals to offer routine technical support to stakeholders in day-to-day operations. It also means working in an environment where you can excel. It means having the opportunity to learn and develop within a team that values client satisfaction, performance, collaboration and innovation.

You will stand out as a result of your thoroughness and proactiveness, your ability to deal with change and build partnerships.

Your main responsibilities:

  • Collaborate in analyzing the performance of products, systems or processes.
  • Analyze and provide useful information for decision-making in order to optimize work systems and processes.
  • Carry out and coordinate project aspects in your activity sector.
  • Understand stakeholders' needs, target any problems and adapt how you deal with situations by offering quality service.
  • Collaborate the development and implementation of new work systems and processes Compile, produce and analyze various reports and statistics required by various stakeholders
  • The candidate needs to be able to identify all risks inherent to the Personal and Commercial Banking sector's activities.


  • Three-year college diploma or academic equivalent in a related field and four years of relevant experience
  • Customer service experience
  • Experience in analysis
  • Expertise in continuous improvement, an asset.
  • Knowledge of applications:
  • Knowledge of the Microsoft Office suite
  • Bilingualism, both spoken and written (English and French)

At National Bank, we stand out by investing in our employees throughout their careers—as demonstrated when we were awarded silver in the "Most Innovative use of HR Technology" category at the 2020 Canadian HR Awards for our use of Axonify, a personalized learning solution that can be used every day.

The Bank has innovated by modernizing its performance evaluation system to better meet our clients’ evolving needs. From now on, the corporate values (expected behaviours) of partnership, agility and empowerment count as much as the business objectives.

Working at National Bank means having access to competitive working conditions, a wide range of employee benefits, a dynamic work environment and telemedicine services.

National Bank sees diversity as a great source of wealth and values it in all its dimensions. Its objective is to offer an open, respectful work environment where all employees can achieve their full potential. Senior management's concrete commitment helps spread this value across all sectors in the organization. The Bank has been ranked among the top employers for diversity in Canada for several years.

Come and see how: https://jobs.nbc.ca/diversity

JobField: Operations

Unposting Date: 2021-12-08

Job Number: OPE002UQ

Posting Date: 2021-11-24

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