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Analyst Online fraud risk prevention

Your contribution

Working in a National Bank call centre means working at the heart of a banking transformation that helps clients obtain the service they want when they want it and through their choice of channel. You act as a dedicated guide for thousands of clients in order to find unique solutions for each of them. Every interaction gives you the opportunity to create an authentic client experience and make your mark through your personalized approach. You are the face of National Bank!

  • Profile: Interest in the financial industry
  • Experience: 2 years of relevant experience in financial services
  • Language: Bilingual (English and French)
  • Background: You have at least a high school diploma, a Cégep diploma (Quebec) or a Bachelor's degree, depending on the position you're applying for
  • Work environment Stimulating workspace promoting team synergy and professional development

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What does it take for a Call Centre employee to stand out on our team? Here are a few of the main characteristics: (1 Beginner – 10 Expert)

  • Communication skills 10
  • Listening skills 10
  • Customer service skills 10
  • Versatility 9
  • Team and community spirit 8
  • Autonomy 8
  • Sense of emergency 8
  • Analytical skills 7
Traits are on a scale of 0 to 10

5 key characteristics

  • Passionate about clients
  • Empathetic
  • Enthusiastic
  • Flexible
  • Collaborator

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At Customer Experience Centre, we work in a warm, friendly atmosphere where the team acts in the interests of other colleagues and have many different career opportunities. Who could ask for anything more?

– Steve, Customer Service Agent


  • Job stability

  • Competitive employee benefits

  • Numerous career opportunities

  • Culture of mutual support

  • Dynamic and stimulating environment

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Analyst Online fraud risk prevention

Job ID 31341916464 Date posted 06/21/2022

Primary Locations: Montreal, Quebec

Attendance: On-site

Employee Status: Regular

Schedule: Full-time

Come join a team responsible with protecting the Bank from emerging fraud threats, which values curiosity, driven and passionate people who will assist our team in continuing to build upon our mission, reducing the impact of fraud and positively influencing other people!

Your role:

  • Analyse banking, digital channel & cyber transaction fraud alerts
  • Take the appropriate decision to minimize the risk of fraud
  • Complex case analysis: identify & eliminate risks, including personification/id theft, suspicious clients and fraud attacks across digital platforms
  • Manage inbound & outbound phone calls
  • Act as a Leader towards colleagues and partners and counsel them on emerging fraud trends
  • Actively participate in the optimisation of activities, procedures to continue to improve operational effectiveness and employee experience
  • You will have the opportunity to work alongside a dynamic group of people and exercise a positive impact in the fight against fraud

In your role as a fraud analyst, you will continue to build on your analytical skills as well your decision-making ability and ability to manage risk in your day-to-day work.

You will have the opportunity to evolve within an organization centered around people which truly cares about its employee’s well-being and their professional growth & development!


  • College diploma or equivalent
  • Previous experience in a similar role
  • Aware of the current/future state of fraud risks
  • Experience in customer service
  • Bilingual: English & French

What makes you special

  • You re coachable and want to grow within a stimulating environment which is constantly evolving
  • Curious, dynamic and detail oriented
  • A Team player who is a positive leader
  • You are not afraid of change
  • You can make decisions; grey zones don’t scare you.

Particular Condition:You must be available to work during the sector’s business hours, i.e., 7:00 a.m. to midnight, seven days a week.*** Please note that the work schedule may vary depending on operational needs.

JobField: Advisory Services, Call Centres

Unposting Date: 2022-07-07

Job Number: ADV00229

Posting Date: 2022-06-21

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