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Analyst Custody Operations

Apply now Job ID 31264467456 Date posted 06/20/2022

Primary Locations: Montreal, Quebec

Attendance: Hybrid

Employee Status: Regular

Schedule: Full-time


  1. You want to contribute to the profitability of the Financial Markets
  2. You want to contribute to the transformation of Operations
  3. You are looking for a challenging job

A career in the Custody Operations team at National Bank is an opportunity to put your expertise to work in the evolution and execution of the Financial Markets and Wealth Management business strategy. With your involvement in the various processes related to the settlement of securities transactions, you participate in the transformation of the Bank.

Being an analyst in Operations means collecting, analyzing, and interpreting a variety of data. It is also to interact with the different sectors of the Bank and more experienced professionals in order to offer technical support of a current nature to the stakeholders in the day-to-day operations.  It's about having the opportunity to learn and grow within a team that values customer satisfaction, performance, collaboration and innovation.

We offer a possibility of working from home in hybrid. This position reports to Marc Saba, Director of the Custody Operations team. You will collaborate daily with a team composed of several expert analysts and coordinators.

Your job :

  • Process non-standard rejected transactions for settlement or payment
  • Act as a point of contact for the business line account managers, internal and external portfolio managers and other operational teams
  • Respond to various requests mainly by email, but also by phone
  • Analyze the information gathered and explain discrepancies and make recommendations to resolve issues.
  • Verify and coordinate daily production in the team
  • Master the end-to-end of the various processes related to the custody of value in order to provide quality support.


Job requirements

  • Three-year college diploma or equivalent, related to the industry and three years of relevant work experience
  • Customer Service Experience
  • Experience in continuous improvement desirable
  • Knowledge of financial market business processes
  • Knowledge of financial concepts, asset
  • Knowledge of systems: Global Office, Avis, GBCorpo, asset
  • Proficient with Microsoft Excel
  • Bilingual (spoken/written) French and English, essential
  • Ability and ease to communicate issues
  • Sense of initiative, good time management and priorities


Your onboarding includes training centred around on-the-job learning so you can become skilled in your role and with our products and technologies. You’ll also have access to colleagues with a wide range of expertise, experience, and backgrounds to enrich all aspects of your development. We offer an environment where you can excel, where career opportunities are numerous, and we encourage internal mobility. 

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives.
Our core values of partnership, agility, and empowerment inspire us,  and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. 
We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.
We welcome all candidates! What can you bring to our team!


Ready to live your ambitions?

***While only one level is posted, the manager has the latitude to position the selected candidate at a lower level, depending on their profile***

JobField: Operations

Unposting Date: 2022-07-06

Job Number: OPE00322

Posting Date: 2022-06-20

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