Agent Fraud Prevention Specialist
Your contribution
Working in a National Bank call centre means working at the heart of a banking transformation that helps clients obtain the service they want when they want it and through their choice of channel. You act as a dedicated guide for thousands of clients in order to find unique solutions for each of them. Every interaction gives you the opportunity to create an authentic client experience and make your mark through your personalized approach. You are the face of National Bank!
- Profile: Interest in the financial industry
- Experience: 2 years of relevant experience in financial services
- Language: Bilingual (English and French)
- Background: You have at least a high school diploma, a Cégep diploma (Quebec) or a Bachelor's degree, depending on the position you're applying for
- Work environment Stimulating workspace promoting team synergy and professional development
What does it take for a Call Centre employee to stand out on our team? Here are a few of the main characteristics:
- Communication skills 10
- Listening skills 10
- Customer service skills 10
- Versatility 9
- Team and community spirit 8
- Autonomy 8
- Sense of emergency 8
- Analytical skills 7
5 key characteristics
- Passionate about clients
- Empathetic
- Enthusiastic
- Flexible
- Collaborator
Testimonial
At Customer Experience Centre, we work in a warm, friendly atmosphere where the team acts in the interests of other colleagues and have many different career opportunities. Who could ask for anything more?
– Steve, Customer Service Agent
Advantages
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Job stability
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Competitive employee benefits
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Numerous career opportunities
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Culture of mutual support
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Dynamic and stimulating environment
Agent Fraud Prevention Specialist
Primary Locations: Montreal, Quebec
Attendance: Hybrid
Employee Status: Regular
Schedule: Full-time
A career as a fraud detection specialist, means leveraging your analytical skills and decision-making skills to manage fraud risks on a daily basis.
Your role:
- Answer ours customer calls and contact them
- Analyze payment card alerts on personal, commercial & private wealth customers
- Make appropriate decisions to reduce fraud-related losses.
- Provide your ideas and help drive innovation with your team
- Perform secondary analysis on fraud investigations.
Joins you to our team, where we value people who are curious, ready to get involved and above all passionate to help our team progress in achieving our mission, to reduce the impacts of fraud and to exert a positive influence in people's lives.
Your start consists of on-the-job training that will allow you to experience the environment of a call center and get to know your teammates. You will have the opportunity to evolve in a human organization that cares about the well-being of its employees and that values professional development.
Required skills
- Holder of a high school diploma
- Experience in a fraud prevention and detection position, ideally related to payment cards
- Knowledge of current trends in bank and consumer fraud
- Customer Service Experience
- Call center knowledge or experience
- Ability to communicate effectively in French and English
Privileged skills
- Willingness to learn and grow in a stimulating and ever-changing work environment
- Attention to detail, curious and dynamic
- Team player, and willingness to exert a positive influence
- Ability to adapt to change
- Ability to make decisions
Required skills
- Holder of a high school diploma
- Experience in a fraud prevention and detection position, ideally related to payment cards
- Knowledge of current trends in bank and consumer fraud
- Customer Service Experience
- Call center knowledge or experience
- Ability to communicate effectively in French and English
Privileged skills
- Willingness to learn and grow in a stimulating and ever-changing work environment
- Attention to detail, curious and dynamic
- Team player, and willingness to exert a positive influence
- Ability to adapt to change
- Ability to make decisions
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Initiatives promoting community involvement
• Telemedicine service
• Virtual sleep clinic
These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
We're putting people first
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives.
Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.
We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.
We welcome all candidates! What can you bring to our team?
Are you ready to live your ambitions?
JobField: Advisory Services, Call Centres
Unposting Date: 2023-03-31
Job Number: ADV002F1
Posting Date: 2023-03-17
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