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Senior Customer Service Representative - Assistant to CSM

Apply now Job ID 31385090288 Date posted 06/22/2022

Primary Locations: Magog, Quebec

Attendance: On-site

Employee Status: Regular

Schedule: Full-time


This position reports to the Manager - Customer Service.

Main challenges :
  • Create an atmosphere of trust in order to establish a personalized relationship by telephone with our customers and offer excellent service
  • Promote the products offered by the Bank, guide customers through the wide variety of our financial products and services and propose new products that meet their needs
  • Carry out different types of research and analyses in order to provide accurate answers to customers' many questions, with a view to offering consistently outstanding customer service
  • Refer customers to the appropriate experts for more information depending on the needs expressed
  • The candidate needs to be able to identify all risks inherent to the Personal and Commercial Banking sector’s activities

Specifically, you will:
  • Coach the customer service representatives
  • Supervise the operations during the absence of the Manager, customer service
  • Independently negotiate, within previously defined limits, agreements with customers and other sectors in order to solve problems related to customer satisfaction
  • Optimize communications and relationships between Customer Service Advisory Services Support and various other departments and parties involved
  • Ensure that certain files are followed up and carry out various operational activities of a complex and varied nature
  • Act as a resource person while supporting business development by carrying out fairly basic administrative tasks and analyses

  • High school diploma and three years of relevant experience or College diploma and one year of relevant experience
  • Sales and customer service experience
  • Experience in coaching, an asset
  • Knowledge of banking products and services
  • Bilingualism (spoken and written) - English and French

Your benefits

Upon hiring, you will be eligible for a wide range of benefits. In addition to competitive compensation, we offer attractive benefits for you and your family:

  • Health and wellness program, including many benefits
  • Flexible group insurance
  • Defined benefit pension plan
  • Employee Share Ownership Plan
  • Employee and family assistance program
  • Preferred banking services
  • Volunteer program
  • Telemedicine
  • Virtual sleep clinic

These are just a few of the many benefits we offer. We've rolled out a number of additional measures to ensure your health, safety and wellbeing during the pandemic.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives.

Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.

We welcome all candidates! What can you bring to our team?

Ready to live your ambitions?

Particular Condition:Please note that the work schedule may vary according to operational needs.

JobField: Advisory Services, Personal Banking

Unposting Date: 2022-07-08

Job Number: CUS00M5A

Posting Date: 2022-06-22

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