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Remote Customer Service Agent

Your Contribution

The customer service team at National Bank’s Mastercard and TelNat call centre help thousands of clients by responding to their banking-related questions and finding solutions thanks to personalized service and active listening, and a people-first approach. Whether by phone, email or live chat, the goal is to create an authentic experience that fosters lasting relationships. Ready to make a positive impact in people’s lives?

  • Profile: You truly care about clients and want to offer them an exceptional and unified experience
  • Experience: You want to generate positive emotions for our clients and provide superior service and advice
  • Language: Bilingual (English and French)
  • Background: You have at least a high school diploma
  • Work environment New and stimulating workspace conducive to team synergy

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Your Profile

  • Customer service skills 10
  • Communication skills 10
  • Listening skills 10
  • Versatility 9
  • Team and community spirit 8
  • Autonomy 8
  • Sense of urgency 8
  • Analytical skills 7

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Call center office group smiling and waving
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The Customer Experience Centre truly reflects our diversity. It’s very fulfilling to work with colleagues from all sorts of backgrounds. We share our different visions every day, which helps us take our ideas further.

– Gregory, Senior Advisor, Customer Experience Centre

Advantages

  • Competitive compensation and benefits

  • Flexible work schedule

  • Education expenses reimbursed

  • Career opportunities

  • Collaborative work environment

  • Close to public transport

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Remote Customer Service Agent

Job ID 43176410656 Date posted 01/16/2023

Primary Locations: L'Assomption, Quebec

Attendance: Remote

Employee Status: Regular

Schedule: Full-time


A career in customer service at National Bank means having the opportunity to grow and advance in an inclusive and stimulating environment. Come join one of our teams of call centre agents who work from home full time to meet our clients’ needs. 

Your benefits 
•    Salary starting at $21/hour
•    Two pay raises during the first year to bring your salary up to $23/hour
•    Evening and weekend premiums may apply
•    Reimbursement of your studies
•    Flexible group insurance
•    Health and wellness program with many benefits
•    Annual bonus program
•    Work from home (material provided and installed at our expense)
•    Preferential banking services
•    Community Involvement Program
•    Telemedicine
These benefits are just a few of the many benefits available to you: pension plan, stock purchase plan, employee and family assistance program and virtual sleep clinic.

Your work from home :
•    While at home, answer  calls from clients and be attuned to their needs
•    Offer customized solutions to their requests
•    Help clients use our banking applications
•    Advise and offer transaction or credit solutions 
•    Refer clients to your colleagues for specialized needs
•    Support colleagues and share knowledge with them 

Your work schedule
You'll be informed of your work schedule 3 weeks in advance. The centre is open Monday to Sunday from 6:00 AM to midnight, we answer to our clients across Canada.

Your training and career development
You’ll start with a 7-week online training program. The training program is centred around on-the-job learning on the phone and is supported by a remote trainer-coach.

We encourage our employees' development and offer numerous career opportunities including a career development plan with our internal career counsellors, ongoing coaching and the possibility of paid external training.


Required skills
•    High school diploma
•    Customer service experience
•    Strong spoken and written French

Privileged skills
•    Promote the values of partnership, empowerment and agility
•    Eagerness to develop your skills
•    Strong spoken and written English for dealing with English-speaking clients across Canada.


We're putting people first :  
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives.

Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.

We welcome all candidates! What can you bring to our team?

Ready to live your ambitions?

#LI-Remote

#CCSM

JobField: Advisory Services, Call Centres

Unposting Date: 2023-01-31

Job Number: ADV002A8

Posting Date: 2023-01-16

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