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Account Representative

Apply now Job ID 38193335472 Date posted 10/17/2022

Primary Locations: Drummondville, Quebec

Attendance: Hybrid

Employee Status: Regular

Schedule: Full-time


An Account Representative position at National Bank brings out your ability to work with various partners to serve clients. Your excellent customer service skills and your proactive approach will allow you to handle the administrative and transactional needs of clients.

We currently have several opportunities, among others in Montreal, Laval, Lavaltrie, Drummondville, Brossard, Rimouski, Chicoutimi, Lévis.

Your role:

  • Open commercial files and support clients with their various transactions.
  • Conduct checks and analyses to ensure the accuracy of operations
  • Efficiently communicate with the various stakeholders (account managers, treasury managers and legal advisors) working on the files.
  • Provide customized solutions to clients.
  • Develop lasting business relationships with clients by offering them excellent service.
  • Work with the team to improve the administrative tools and processes
  • You will be part of the large Commercial Banking team that stands out for its exceptional collaboration. In addition to maintaining client relationships and performing various tasks, your training includes on-the-job learning, training sessions and discussions with experts on your team. 

Want to learn more about the position and/or projects? Feel free to contact the managers Annie Gosselin and Geneviève Deguire.


Required competencies:
•    A 3-year college diploma or academic equivalent in a related field and three years of relevant experience
•    Customer service experience
•    Be self-reliant, proactive, pay attention to detail, be thorough and work methodically
•    Advanced knowledge of MS Office suite especially Word and Excel

Preferred competencies:
•    Knowledge of banking services and commercial banking products  
•    Knowledge of LIS and ICOP applications

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

  • Health and wellness program, including many options
  • Flexible group insurance
  • Generous pension plan
  • Employee Share Ownership Plan
  • Employee and Family Assistance Program
  • Preferential banking services
  • Initiatives promoting community involvement
  • Telemedicine service
  • Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives.

Our core values of partnership, agility, and empowerment inspire us,  and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. 

We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.

We welcome all candidates! What can you bring to our team?

Ready to live your ambitions?

JobField: Advisory Services, Commercial Banking

Unposting Date: 2022-12-17

Job Number: ADV001OW

Posting Date: 2022-11-17

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