Skip Navigation

Senior Customer Service Representative

Apply now Job ID 28847727776 Date posted 05/11/2022

Primary Locations: Carleton-sur-Mer, Quebec

Employee Status: Regular

Schedule: Full-time


This position reports to the Manager - Customer Service.

Main challenges :
  • Ensure that the unit meets customer service standards while making the necessary corrections to approaches, policies and procedures
  • Take charge of clients by identifying and anticipating their needs and steering them toward electronic solutions (ABM or Internet) or the right advisor
  • Assist your superior in coordinating and distributing work
  • Replace your superior in his/her duties
  • Produce various documents, reports and analyses when requested to do so by team members
  • Establish personalized business relationships with clients and create an atmosphere of trust while being persuasive
  • Carry out various complex activities involving a need for expertise in order to adequately meet client needs
  • Negotiate agreements with clients and autonomously resolve situations involving clients
  • Act as a coach and expert within the team
  • The candidate needs to be able to identify all risks inherent to the Personal and Commercial Banking sector's activities.

  • High school diploma and three and a half years of relevant experience or College diploma and one and a half years of relevant experience
  • Experience in sales and customer service
  • Experience in coaching, an asset
  • Knowledge of banking products and services
  • Bilingualism (spoken and written) - English and French

Your benefits

Upon hiring, you will be eligible for a wide range of benefits. In addition to competitive compensation, we offer attractive benefits for you and your family:

  • Health and wellness program, including many benefits
  • Flexible group insurance
  • Defined benefit pension plan
  • Employee Share Ownership Plan
  • Employee and family assistance program
  • Preferred banking services
  • Volunteer program
  • Telemedicine
  • Virtual sleep clinic

These are just a few of the many benefits we offer. We've rolled out a number of additional measures to ensure your health, safety and wellbeing during the pandemic.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives.

Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.

We welcome all candidates! What can you bring to our team?

Ready to live your ambitions?

Particular Condition:Please note that the work schedule may vary according to operational needs.

JobField: Advisory Services, Personal Banking

Unposting Date: 2022-05-26

Job Number: CUS00M01

Posting Date: 2022-05-11

Apply nowSend this opportunity via email

Job Matching

Let us search jobs for you based on the skills and experience listed in your profile.

Start matching