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Client Contact Centres

Are you the kind of person people turn to for help? Are you skillful with technology? We're looking for people like you to have a positive impact on our clients.

Our contact centres handle over 22 million client requests a year, via phone, email or chat. Our goal: Make a difference for our clients by offering simple, secure solutions that meet or even exceed their expectations.

Deliver an optimal client experience

Our mobile apps and online platforms allow clients to manage their money from anywhere, at any time. Whether they're looking for answers to their questions, advice on various aspects of their finances or assistance in using our digital platforms, it's important to personalize your conversations so you can help develop long-term client relationships.

Play Video: Become a Call Centre Agent

This position may be right for you
if you enjoy:

  • Listening to people's needs
  • Finding solutions for problems
  • Communicating with authenticity
  • Collaborating and adapting to situations
New branch

A rewarding challenge

Answering many calls a day isn't necessarily relaxing. You'll need to wear various hats, adapt to client needs and resolve sometimes complex issues. These challenges highlight how enthusiastic and committed to customer service our contact centre employees are. Are you committed to helping others, like our representatives? Find out how satisfying it feels to have a positive impact on clients' lives!

« This job is challenging, but I love being able to have a positive impact on clients. »

– Lamia, Call Centre Agent

Happy employees mean happy clients

We are committed to offering a people-centric, stimulating work experience.

Play Video: About Call centres – Professional development and careers

As part of your mission, you'll be given the latitude to offer effective customer service. In addition to competitive compensation and benefits, you'll enjoy an inclusive work environment where you're encouraged to succeed. We listen to our employees and strive to offer a positive work experience.

Where can it lead? With over 1,500 employees working in around 20 Client Contact Centres, we offer diverse career opportunities in investment, credit, insurance, brokerage and other fields.

Curious? Check out our career opportunities

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